Frequently Asked Questions
Asked at biru88

The minimum age to register and play on biru88 is 18 years old. The date of birth you enter during registration will be verified through the KYC process. Accounts found to be owned by individuals under 18 will be blocked and all transactions cancelled in accordance with our policy.

KYC (Know Your Customer) is an identity verification process completed before your first withdrawal. The required documents are a clear photo of your ID card (front and back) and a selfie holding your ID card. All documents are encrypted and only accessed by the authorized verification team. This process is done once and typically takes 1–24 business hours.

No. Each user is only permitted to have one active account on biru88. Owning more than one account violates the Terms and Conditions and may result in all related accounts being blocked, including any balances held within them. If you're experiencing access issues, contact the support team for recovery of your existing account.

First, make sure the phone number you entered is correct. Wait about 60 seconds, then request a resend. Also check that your number is active and not blocked from receiving SMS from new numbers. For codes sent via email, check your spam or promotions folder. If the code still hasn't arrived after two attempts, contact the biru88 support team via live chat for alternative verification assistance.

After registering and making your first deposit, the welcome bonus will be automatically credited to your bonus balance at the applicable percentage. You don't need to enter any special code — the system detects your first deposit automatically. Make sure you've read the applicable turnover requirements for this bonus before you start playing with your bonus balance.

Turnover is the requirement for how many times the total bonus value must be used in gameplay before it can be withdrawn as real money. For example, if a bonus of IDR 100,000 has a 10x turnover requirement, you need to place a total of IDR 1,000,000 in wagers using that bonus balance. Your turnover progress can be monitored in real time on your account's promotions page.

Yes, the weekly cashback is calculated automatically at the end of each weekly period based on net losses over the past 7 days. The cashback amount will be credited to your account balance at the start of the next period. You don't need to claim it manually — as long as the minimum requirements are met, cashback is applied automatically.

Once your account is active, you receive a unique referral code that you can share with friends or your community. Each time someone registers using your referral code and makes a deposit, you earn a commission in accordance with the applicable terms. Referral commissions are added directly to your account balance and can be viewed in your transaction history.

Log in to your account, go to Settings, select the Security menu, then enable the Two-Factor Authentication option. The system will send an OTP code to your registered phone number each time a new login attempt is made. With 2FA enabled, your account stays secure even if your password is compromised, since anyone trying to log in will still need the code from your phone.

Take immediate action: (1) Change your account password from the Login or Security Settings. (2) Review your activity history for any suspicious transactions. (3) Enable 2FA if it isn't already active. (4) Contact the biru88 support team via live chat to report the incident — we can temporarily freeze the account and investigate any unusual activity.

Never. biru88 will never ask for your password, OTP code, or any sensitive account information via direct messages, unofficial SMS, unverified emails, or any channel outside the official biru88 system. If you receive a request like this, ignore it and report it to our team immediately — it is most likely a phishing attempt.

biru88 offers over 500 games across several main categories: Slots with hundreds of titles from top providers, Live Casino with real dealers for games like baccarat, roulette, blackjack, and poker, interactive Bingo, and live Sports Betting across a wide range of sports. All accessible from a single account.

Yes. The biru88 platform is fully optimized for mobile devices — both Android and iOS. You can access all games directly from your mobile browser without downloading any additional app, although a native app is also available for a smoother experience. The layout and controls automatically adjust to fit your device's screen size.

RTP (Return to Player) is the average percentage returned to players from total wagers over the long term. For example, a game with 96% RTP means that for every IDR 100 wagered, an average of IDR 96 is returned to players over time. Keep in mind that RTP is calculated across millions of spins, not a single session — so results can vary greatly from one session to the next. RTP information is available on each game's detail page.

Troubleshooting steps to try: (1) Refresh the page or reopen your browser. (2) Clear your browser cache and cookies. (3) Try a different browser or incognito mode. (4) Make sure your internet connection is stable — Live Casino in particular requires sufficient bandwidth. (5) Disable browser extensions such as ad blockers that may be blocking game content. If the issue persists, contact biru88 support.